Changelog
What's new in SiteSupport.ai.
v1.5
Streaming Responses, Dark Mode & Crawl Exclusions
- •SSE streaming responses — AI replies now appear token-by-token for a natural feel
- •Widget dark mode — auto-detects system preference or can be set to light/dark
- •Crawl exclusions — skip blog, tag, and other unwanted pages with URL patterns
- •Sitemap.xml parsing — crawler now discovers pages via sitemap for better coverage
- •Source URLs in responses — AI answers now include links to relevant pages
- •Sentry error monitoring integration
v1.4
Free Plan & New Pricing
- •Free forever plan — 100 AI conversations/month, no credit card required
- •New Starter plan at $19/mo with 1,000 conversations
- •Monthly and yearly billing options (save 20% annually)
- •Upgrade banner in dashboard for free plan users
v1.3
Personas, Quick Prompts & Email Notifications
- •AI personas — create custom personalities for your assistant
- •Quick prompt suggestions shown above the chat input
- •Email notifications for new conversations and human handoff
- •Usage alerts at 80% and 100% of conversation limit
- •Delete organization from settings
v1.2
Pre-Chat Forms, CSAT Survey & Widget Improvements
- •Pre-chat form to collect visitor name, email, and phone
- •CSAT survey after 5 minutes of inactivity
- •Thumbs up/down feedback on individual messages
- •Typing indicator animation
- •5-minute inactivity nudge message
- •Conversation persistence across page reloads
v1.1
Custom Q&A, Analytics & Widget Customization
- •Custom Q&A pairs — override AI with your own answers
- •Analytics dashboard with conversation volume charts
- •Widget customization — colors, greeting, position
- •Human handoff with conversation takeover
- •Rate limiting on public chat API
v1.0
Launch
- •AI-powered chat widget with RAG pipeline
- •Website crawler with BFS link following
- •OpenAI embeddings + Upstash Vector search
- •Dashboard with site management and conversations
- •Dodo Payments billing integration
- •Email/password and Google OAuth authentication